Digital Engagement Support Officer (Ref. DESO-PAD)
Public Affairs Division
3-year fixed-term contract
Job Purposes:
Plan, execute and oversee social media strategy and digital content to ensure alignment with the Council’s objectives in order to elevate brand visibility and recognition across all social platforms, engaging the public effectively and raising their awareness in consumer protection.
Requirements:
- Bachelor’s degree in Marketing, Communications, Journalism, Multi-media or related discipline with a minimum of 2-3 years of experience in a role focused on social media, preferably in sizable organisations or agencies
- Strong understanding of social media platforms, especially Facebook and Instagram, along with a strong grasp of the best practices for each
- Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English; and well-versed in MS Word, Excel and PowerPoint
- Knowledge in graphic design and video production tools with hands-on experience is definitely an advantage
- Self-motivated, detail-oriented, energetic, and highly organised; A team player with excellent communication and interpersonal skills, and the ability to prioritise and handle multiple tasks
Responsibilities:
- Develop social content and digital strategy
- Draft, edit and proofread social posts, digital campaigns and communication materials
- Work closely with in-house designers to generate engaging content tailored for respective social media platforms, ensuring it resonates with our audience
- Edit existing videos into shorter versions for social media purpose; Depends on complexity, either accomplish the task independently or in collaboration with in-house video editors
- Keep abreast of the latest social media trends, best practices, and emerging platforms; Analyse social media data and customer behaviour and adjust content to maximise engagement and growth
- Handle other ad hoc assignments as required
Terms of Appointment & Fringe Benefits
Appointment will be offered on a 3-year fixed-term contract. Fringe benefits include paid leave, medical insurance and MPF.
Application forms are available on the Council’s website https://www.consumer.org.hk/. Interested applicants are invited to apply to the Director of Human Resources by sending the completed application form and a resume together with a cover letter explaining why they consider themselves suitable for the position by 24 March 2025. Applications should be sent by e-mail to recruit@consumer.org.hk. Candidates not invited for interview by the end of July 2025 may assume that their applications are unsuccessful.
The Consumer Council is an Equal Opportunity Employer.
Personal Information Collection Statement
- You must provide the personal data marked as mandatory in the application form. Otherwise, the Council may not be able to process your application.
- The personal data collected during the application process will be used for recruitment of the post, including assessing your application and contacting you, and other directly related purposes. For such purposes, we may disclose your personal data to consultancy firms engaged by the Council and members of an assessment panel to assist in the recruitment.
- Personal data of unsuccessful candidates will be retained for a maximum of 2 years from the closing date of application, thereafter the data will be destroyed.
- You have the right to request access to and correction of your personal data held by the Council, by submitting your request in writing to the Compliance and Administration Officer at 22/F, K. Wah Centre, 191 Java Road, North Point, Hong Kong. The Council may charge you a fee for the processing of such request.
- Please refer to the Privacy Policy at https://www.consumer.org.hk/en/privacy-policy for more information on the Council’s privacy policies and practices.