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- 2025.10.15
Cross-border Consumer Dispute Resolution Hindered by Language and Regional Barriers Complaint Referral Mechanism Protects Consumer Rights
Nowadays, consumer activities are no longer confined by geographical boundaries. When disputes arise, however, differences in language and legal systems as well as complex complaint procedures often make it difficult for consumers to seek redress...
- 2025.10.15
Cross-boundary Shoppers Beware Product Safety Standards May Differ from Those in Hong Kong Consumers Should Not Modify Electrical Plugs Themselves Engage Registered Personnel for Safe Installation
In recent years, the rapid development of e-commerce has made both local online shops and Mainland shopping platforms convenient and time-saving options for Hong Kong consumers. At the same time, many local residents travel to the Mainland to...
- 2025.10.15
Over 90% of Dog Toy Models Found to Have Satisfactory Performance in Chemical Safety Migration Level of Chromium (III) in 1 Model Higher than Limit Stipulated in Children Toys Safety Standard Manufacturer Urged to Make Improvement to Safeguard Pet Health
Many dog owners are willing to spend on various toys for their beloved pets. However, as dogs often explore toys by chewing, improper design or materials may pose health risks. The Consumer Council tested 30 models of toys labelled as suitable for...
- 2025.09.15
Confusing Pricing Units of Herbal Medicine and Misleading Imitation Products Pharmacies and Medicine Shops Urged to Abandon Unscrupulous Sales Tactics and Rebuild Consumer Trust Through Honest Practices
With the full recovery of Hong Kong’s tourism industry after the ...
- 2025.09.15
Heavy Metals Detected in Over 90% of 30 Clay Mask Models 40% Contained Fragrance Allergens Manufacturers Urged to Improve Formulations
Airborne pollutants can easily clog pores. Clay masks, known for their strong absorption properties which could help to cleanse pores by removing dirt and excess sebum, have become an essential part of many city dwellers’ deep cleansing routines....
- 2025.09.15
Nearly 95% of Private Child Vaccination Schemes Require Full Prepayment Parents Should Consult Doctors Before Payment To Understand Efficacy and Terms
Children generally have lower immunity, and vaccination can reduce the risk of contracting certain diseases. Currently, the Government’s “Hong Kong Childhood Immunisation Programme” provides eligible children from birth to Primary 6 with free...
- 2025.08.19
Study Reveals Fragmented Governance Framework and Information Non-transparency Consumer Council Advocates 5 Recommendations to Realise the Full Potential of Telehealth Services
Hong Kong’s ageing population, increasing longevity and growing prevalence of chronic diseases are driving demand for healthcare services. With an increasing call for convenient, affordable and quality healthcare around the world, telehealth has...
- 2025.08.14
3 Child Car Seat Models Found with Weaker Crash Protection Parents Should Follow Instructions for Proper Installation and Use to Safeguard Children
To make travelling with their young children easier, many parents choose to drive. However, not all parents install and use child car seats in their vehicles to reduce the risk of injury in the unfortunate event of an accident. To further strengthen...