Consumer Council

• 2025.03.17
• Press Release

4 Recommendations to Enhance Safeguard for Online Customised Computer Services Improvements in Compatibility and Inventory Information Urged

A high-performance computer makes work, entertainment, or gaming more effortless and enjoyable. Although buying from an original equipment manufacturer (OEM) is convenient and reliable, the standardised hardware configuration may not fully meet particular personal needs. Some consumers will therefore consider building their own personal computer with hardware configuration (“BYOPC” in short). The Consumer Council conducted a market survey on 10 traders offering online computer custom...

• 2025.03.17
• Press Release

Joining World Consumer Rights Day’s Call for “A Just Transition" Create Easier and More Viable Sustainable Lifestyles for All

Global extreme climate has posed a dire and pressing impact on the ecosystem, a reality acutely felt by Hong Kong citizens sweltering at an average temperature of 24.8°C last year, the warmest on record. Consumers must act now and adopt better lifestyle habits to address this global crisis. Consumers International (CI) has called for “A Just Transition to Sustainable Lifestyles” on this year’s World Consumer Rights Day (WCRD) (15 March), urging consumers to take action in developing...

• 2025.03.17
• Press Release

Disputes Over Using Educational Courses as a Front for Peddling Industry Urged for Immediate Reform to Avoid Potential Law Violation

In the spirit of lifelong learning, many individuals opt to pursue further studies in their spare time for personal growth and development. The Consumer Council observes that social media has emerged as a popular marketing tool among traders, who often use compelling claims such as “100% refund guarantee”, “proven success and guaranteed return on investment”, “personalised one-on-one guidance” or “limited-time discounts for immediate enrolment” to promote their courses. However,...

• 2024.09.19
• Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

• 2024.09.13
• Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

• 2022.09.09
• Shopping Guide

[Baby Snacks Guide] Who Says Snacks Can’t Be Healthy?

Why Do Babies Need Snacks? Since babies do not eat a lot at one time and have varying daily activity levels, snacks can provide sufficient energy, nutrition, and hydration between meals. Additionally, it is generally harder to incorporate enough...

• 2025.03.21
• Advocacy

The Revised “Code of Practice of the Jewellery Retail Industry” Further Enhances Consumer Protection

• 2025.03.06
• Advocacy

Price Transparency in Healthcare: Fostering Consumer Trust and Value

Full Report(English only) Executive Summary(Chinese) Executive Summary(English) Presentation(Chinese) Presentation(English) Overview Over the past decade, the demand for healthcare services in Hong Kong has surged due to population ageing and a rising life expectancy. Meanwhile, to address the imbalance between the public and private sectors and ease the pressure on public healthcare, the Government has encouraged greater adoption of private healthcare services. Yet, the information asymmetry...

• 2025.02.10
• Advocacy

Submission on the Housing Bureau’s Consultation Document on the Regulatory Regime on Basic Housing Units

The Council is pleased to submit views to the Housing Bureau in response to its Consultation Document on the regulatory regime on ...

• 2025.03.13
• Consumer Alerts

CFS urges public not to consume two kinds of bottled fruit jam and spread products with possible presence of mould

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (March 13) urged the public not to consume two kinds of bottled fruit jam and spread products from France as the products might contain mould. The trade should stop using or selling the affected batches of the products immediately if they possess any of them. Product details are as follows: Product name: Chestnut Cream Brand: Bonne Maman Place of origin: France Weight: 225 grams Best-before date: June 30,...

• 2025.02.23
• Consumer Alerts

Not to consume a batch of French raw milk cheese suspected to be contaminated with Shiga toxin-producing E. coli

Issue Date 23.2.2025 Source of Information Rapid Alert System for Food and Feed of the European Commission Food Product French raw milk cheese Product Name and Description Product name: Morbier Jean Perrin 1/4 x 2 Brand: PERRIN VERMOT Place of origin: France Pack size: 1.8 kilograms Best-before date: March 15, 2025 Batch number: 366 Importer: Chef's Garden Limited Retailer: Feather & Bone Reason For Issuing Alert The Centre for Food Safety (CFS) received a notification from the Rapid Alert...

• 2025.02.05
• Consumer Alerts

CFS urges public not to consume a batch of French raw milk cheese suspected to be contaminated with Shiga toxin-producing E. coli

Issue Date 5.2.2025 Source of Information Rapid Alert System for Food and Feed of the European Commission Food Product Raw milk cheese Product Name and Description Product name: MORBIER LAIT CRU DE SCEY AOP 7KG MEULE Brand: PERRIN VERMOT Place of origin: France Pack size: 6.56 kilograms Best-before date: February 23, 2025 Batch number: 34008 Importer: Culina HK Limited Reason For Issuing Alert The Centre for Food Safety (CFS) received a notification from the Rapid Alert System for Food and Feed...