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Surging Complaints on Claw Machines Within 2 Years Greater Transparency Urged Understand the Rules and Winning Conditions Before Playing To Avoid Disputes
  • 2026.06.15
  • Press Release

Surging Complaints on Claw Machines Within 2 Years Greater Transparency Urged Understand the Rules and Winning Conditions Before Playing To Avoid Disputes

In recent years, claw machine shops have mushroomed in Hong Kong, enticing many consumers to try their luck with a vast variety of prizes and gameplay mechanisms. The Consumer Council has recorded an upward trend in complaints relating to claw machines over the past 3 years, rising from 16 cases in 2023 to 49 cases in 2024, and surging further to 138 cases in 2025. The situation warrants attention. The complaints revealed that some machines displayed or positioned prizes in a way that was prone...

Unsatisfactory Accommodation and Unclear Responsibilities Could Lead to Disputes Industry and Booking Platforms Urged to Improve Services To Enhance Tourist Confidence
  • 2026.06.15
  • Press Release

Unsatisfactory Accommodation and Unclear Responsibilities Could Lead to Disputes Industry and Booking Platforms Urged to Improve Services To Enhance Tourist Confidence

As a popular tourist destination, Hong Kong recorded close to 50 million visitor arrivals last year, with hotel occupancy rates remaining robust. Many travellers book hotels or guesthouses through online platforms. The Consumer Council receives close to 1,000 complaints concerning local accommodation services each year, including a case where the consumer, despite contacting both the hotel and the booking platform, was unable to ascertain which party could assist with booking cancellations; a...

Cooling Energy Efficiency Could Vary by up to 33% Among Grade 1 “1.5 Horsepower” Inverter Split‑type Air Conditioners Advocating Strengthening of Grading Standards To Facilitate Smarter Choices
  • 2026.05.14
  • Press Release

Cooling Energy Efficiency Could Vary by up to 33% Among Grade 1 “1.5 Horsepower” Inverter Split‑type Air Conditioners Advocating Strengthening of Grading Standards To Facilitate Smarter Choices

Hong Kong’s hot and humid summers have made air conditioners an essential household appliance. Beyond cooling performance, energy efficiency plays a major role in determining electricity costs. The Consumer Council, in collaboration with the Electrical and Mechanical Services Department (EMSD), tested 13 models of “1.5 horsepower (HP)” inverter split‑type air conditioners available on the market. These included 7 reverse cycle air conditioner (RCAC) models and 6 cooling‑only models....

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026
  • 2026.02.06
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of the licence of domestic pay television programme service provider Now TV Limited (Now TV). The Council’s overall views Now TV served around 1.5 million subscribers as of June 2025, according to the information document of the public consultation (Information Document). Meanwhile, according to the Broadcasting Service Survey 2024, 9.6% of television viewers indicated they had...

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance
  • 2025.12.15
  • Advocacy

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance

The Consumer Council (CC) supports adopting updated international safety standards for toys and various children’s products so that the local safety requirements will be in line with international standards that are adopted by major economies. CC notes that the proposed updates are applicable to toys and children’s products including children's high chairs and multi-purpose high chairs for domestic use, children's paints, playpens for domestic use and wheeled child conveyances. It aims to...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

FEHD cancels licence of restaurant in Fanling
  • 2026.06.13
  • Consumer Alerts

FEHD cancels licence of restaurant in Fanling

The Director of Food and Environmental Hygiene today (June 13) cancelled the licence of a general restaurant in Fanling, as the licensee repeatedly breached the Food Business Regulation (FBR) for illegal extension of the food business area. The restaurant concerned has had to cease operation with immediate effect. The restaurant is located on the ground floor with outside seating accommodation at the side of 75 Luen Wo Road, Luen Wo Hui, Fanling. "Two convictions for the above-mentioned breach...

CFS continues to follow up on beef samples found to contain sulphur dioxide
  • 2026.06.12
  • Consumer Alerts

CFS continues to follow up on beef samples found to contain sulphur dioxide

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department announced today (June 12) that subsequent to an earlier announcement that two beef samples collected from a licensed food factory in North District were found to contain sulphur dioxide, the CFS collected additional beef samples for follow-up investigation at the same food factory before it stopped sale of the products concerned and disposed of the raw materials as instructed by the CFS. The results revealed that...

Beef and beef congee samples found to contain sulphur dioxide
  • 2026.06.06
  • Consumer Alerts

Beef and beef congee samples found to contain sulphur dioxide

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department announced today (June 6) that two beef samples collected from a licensed food factory in North District were found to contain sulphur dioxide, contravening the provisions on preservative of the Preservatives in Food Regulation (Cap. 132BD) (the Regulation). The CFS is following up on the incident. The food factory concerned has suspended its business. A spokesman for the CFS said, "Subsequent to the earlier...

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