Offence Explanation
The telemarketer of Telecommunication Company XX only told Grandma Onion the service charge of long-distance call was as low as $0.15 per minute, but did not state the HK$120 fixed monthly service fee. Such act constitutes omitting or hiding of material information, thereby causes or is likely to cause the average consumer to make a transactional decision that the consumer would not have made otherwise. Hence, Telecommunication Company XX may have committed the offence of misleading omissions.
Reminder to Consumer
Wise Tips
- Consumers should pay close attention to the scope of service and all related terms and conditions before making any transactional decisions.
- If consumers have any question about the goods or services, they should inquire with the trader immediately. They should know the scope of service, charging policy and terms of use relating to the service, especially any restrictions on usage, additional charge etc.
Access to Redress
- To lodge a complaint, as the case may be, with the following organizations:
- Customs and Excise Department
- Office of the Communications Authority (On broadcasting and telecommunications services)
- Consumer Council
- If you suffer loss because of conduct of another person that is directed to you and constituted the above-mentioned offence, you may commence civil action for damages:
- If the claim does not exceed $50,000: Small Claims Tribunal
- If the claim exceeds $50,000, but does not exceed $1,000,000: District Court
- If the claim exceeds $1,000,000: Court of First Instance of the High Court
Besides, as the case may be, you may seek legal advice and/or assistance from: