Items per page
- 2022.10.17
“Buy Now, Pay Later” Products Tout Interest-free Instalment Payment Yet Involve Overdue Charges and Overspending Risks Platforms Urged to Adhere to Hong Kong Regulations/Guidelines and Improve Customer Service
In recent years, various banks and individual platforms have launched “Buy Now, Pay Later” (BNPL), a newly trending financial product that claims to offer interest-free payment by instalments, enticing consumers to “enjoy first, pay later”....
- 2022.09.15
28 Butter, Margarine and Spread Samples Each Had its Pros and Cons Good and Bad Fatty Acids and Genotoxic Carcinogen Levels Varied Consumers Advised to Choose Prudently
Butter is a common ingredient which can be used as both a delicious spread on bread and toast, and also for cooking or baking. The Consumer Council’s test on 28 samples of prepackaged butter, margarine and spreads revealed pros and cons amongst the...
- 2022.09.15
Improvement Urged for Children’s Balance Bikes As 40% Did Not Comply with EU Toy Safety Standard All Models Found with Harmful Substance PAHs 4 Exceeded Upper Limit of German GS Mark Certification
When riding balance bikes, children need to continuously glide with both legs outstretched, not only training their balance and muscle coordination, but also allowing them to experience the joy of cycling. The Consumer Council tested the safety of...
- 2022.09.15
Over 85% Food Labels Had Small Font Sizes and Illegible Presentation Industry Urged to Improve to Help Consumers Comprehend Crucial Product Information
When selecting different types of prepackaged foods, consumers require clear and accurate product information on the labelling, such as the nutrient content, food ingredients, expiry date, and allergenic substances, etc. However, the Consumer...
- 2022.09.15
Problems Found in Credit Card Promotional Offers Boosting Consumption Becomes Undermining Consumer Confidence
To increase market share in the highly competitive credit card market, banks often run promotions with their service partners, such as offering welcome gifts, spending discounts, bonus points, etc., to attract new customers and promote spending....
- 2022.09.15
Textbook Expenditure for Primary and Secondary Schools Rose 5.7% and 2.9% Respectively, Exceeding Inflation Rate Traditional Books and E-books Became Equally Essential Under the COVID-19 Pandemic
Every year, students are required to purchase new titles and related learning materials for the new school year, and the expenditure on textbooks can be up to several thousand dollars. The Consumer Council published the findings of its 2022/23...
- 2022.09.08
The Consumer Council Publishes the “Fostering Consumer Trust – Ethical Artificial Intelligence in E-commerce” Study Report Three-pronged Approach in Policy and Regulation, Corporate Governance and Consumer Education To Develop Hong Kong into a Smart City
In recent years, the widespread adoption of artificial intelligence (AI) around the world has brought benefits to society on different aspects, making it well recognised as an irreversible trend to enable development and transformation. As outlined...
- 2022.08.15
Complaints Relating to After-sales Service and Maintenance of Electrical Appliances Remain High Traders Urged to Ensure Supply and Enhance Service Quality to Uphold their Reputations
Electrical appliances are necessities in daily life, especially when consumers are spending more time at home during the pandemic, electrical appliances are more likely to get worn out and require maintenance or even replacement. Complaints relating...