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- 2016.03.15
Unscrupulous Financial Intermediary Charges Exorbitant Fees
In times of financial distress, consumers may turn to banks or other financial institutions. But if they need a large amount or have a poor credit record, their loan applications may not be approved. Borrowers who need money urgently to tide...
- 2016.02.22
First Sustainable Consumption Report Indicates: Consumers Need to Start Walking the Talk Consumers. As Well As the Rest of Society Have to Act Now
The problems of global warming and excessive use of natural resources are common concerns throughout the world. Hong Kong, as a global citizen, has to play its part in supporting, responding to and promoting sustainable consumption and production. We...
- 2016.02.15
4 Safety Gates Fail to Meet European Safety Standard
Safety gates are used in many homes to prevent young children from getting into dangerous areas to avoid accidents to happen. The Consumer Council conducted a test on 8 models of safety gates available in Hong Kong intended for young children up to...
- 2016.02.15
Banks Charge Various Fees for Children’s Account Parents Are Reminded to Read Terms and Conditions Carefully
After Chinese New Year, it is common for parents to open a bank account for their children to save lai-see, and banks usually take this opportunity to launch promotions. However, children's accounts, like any other bank account, may need to submit...
- 2016.02.15
Dehumidifying Performance of 5 Dehumidifiers Lower than Claimed
During humid and wet spring, many families use dehumidifiers to keep their home dry and comfortable, and to dry clothes as well. The Consumer Council tested 14 dehumidifier models, and found that for 5 models, the dehumidifying capacity was lower...
- 2016.02.15
Poor Quality and Arrangements Attract Complaints for Amusement Events and Facilities
Around the year, there are numerous mega-size fairs and events organised in Hong Kong. Amusement facilities can even be found inside industrial buildings in recent years. The quality of these indoor facilities is usually a reflection of the...
- 2016.02.02
Overall Consumer Complaints Down 12% amidst Travel Complaints Rising 41%
The Consumer Council received a total of 27,378 complaint cases in 2015, representing a drop of 12% from 31,048 cases in 2014. The complaints were evenly distributed between goods and services at 48% and 52% respectively. While the complaints...
- 2016.01.14
Air Cleaners Vary Broadly in Prices and Performance
The air quality in Hong Kong has always been a concern of local residents. If the living environment is cramped and there are sources of pollutants in close neighbourhood, like smoking or construction works, indoor air quality at home is even more...