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- 2021.07.14
Numerous Terms and Conditions on Earning Membership Points and Redeeming Rewards Flawed Reward Systems Ruined Customer Relationships and Caused Unanticipated Loss
In recent years, many chain stores launched membership reward programmes that can bundle with credit cards or e-payment tools to let consumers earn points while they shop and to encourage patronage. After saving a specific amount of points, consumers...
- 2021.07.14
Trending Virtual Banks Capture Market with Diverse Promotional Offers Peruse Terms & Conditions for High Deposit Interest Rates and Spending Rebates
Virtual banks, with innovative financial technology (fintech) and enhanced user experience as their selling points, have steadily commenced operation. Many offer high deposit interest rates and spending rebates as promotional offers, proving...
- 2021.06.24
Driving Integration of Sustainability with Daily Life Establish Responsible Modelling and Effective Communication to Translate Beliefs into Actions
To achieve the vision of “sustainable development” in Hong Kong, it requires the parallel approach of nurturing positive consumption attitudes and lifestyles, combined with trade practices that reflect the same sustainable beliefs. The Consumer...
- 2021.06.16
Marginal Improvement in Hong Kong’s Sustainable Consumption Behaviour 5 Years Apart Tripartite Effort from Government, Businesses and Consumers Crucial for Translating Beliefs into Embracing Sustainable Consumption for a Happy Life
Along with the global population growth, over-consumption patterns have exacerbated the depletion of our planet’s resources, environmental pollution, and climate change. Humans might consequently reap what they have sown. Recent years have seen the...
- 2021.06.15
90% of Canned Cat Food Failed to Meet International Recommended Levels for Minerals or Amino Acids Misfeeding of “Complementary Pet Food” May Cause Malnutrition or Serious Health Risks
Pet owners often feed their cats wet food to increase their water intake and to maintain a balanced diet. The Consumer Council tested 22 models of canned or pouched wet food mainly intended for cats and found that the mineral or amino acid contents...
- 2021.06.15
Carb-Reducing Performance of Low-Carb Rice Cookers Doubtful Control the Serving Size Rather than Count on Low-Carb Rice
As consumers are increasingly conscious about the benefits of a healthy diet, low-carb rice cookers have become a popular household appliance in recent years due to their claims of cooking rice with a lower carbohydrate content than that of...
- 2021.06.15
Check Staycation Terms and Limitations Before Booking Call on Hotels to Strengthen Contingency Measures for COVID-19 Cases
As citizens cannot travel abroad due to the epidemic, the ‘staycation’ trend has been on the rise, where people vacation at local hotels instead. While a broad range of hotel promotions were found in the market to attract customers, the Consumer...
- 2021.06.15
Huge Discrepancies in Costs and Delivery Time of Consolidated Shipping Services Beware of the Catch in Shipping Cost Calculation and Claiming Compensations
As online shopping has become the new normal recently, consumers flocked to overseas websites to purchase their favourite products. Consolidated delivery services thus emerged to cater for the shipping need to Hong Kong. Service providers also...