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- 2019.02.14
Service Charges of Home Care Agencies Vary Widely – Choose Qualified Personnel Carefully to Ensure Service Quality
Many chronic patients and elderly people require specialist home care services but given that family members may not have the time or medical knowledge to cater for their needs, home care service agencies become an alternative to homes for the...
- 2019.01.31
Rebound in Consumer Complaints – Rise in Online Purchases & Vaccinations Related Complaints Advocacy for Mandatory Cooling-off Period Building a Friendly Consumption Environment for the Elderly
Consumer complaints received by the Consumer Council rose by 5% last year, from 24,881 cases in 2017 to 26,165 cases in 2018, of which complaints against the service sectors climbed 11% to 15,453 cases, representing 59% of the total complaints,...
- 2019.01.15
Daily Rates for Data Roaming Plans Vary up to 9 Times – Beware of Charges from Auto-Activation Roaming Services
With the approach of Chinese New Year, many consumers travelling abroad will opt for WiFi eggs, prepaid SIM cards or fixed-rate data plans to access data roaming services. As some fixed-rate plans are competitive in prices, convenient to purchase and...
- 2019.01.15
Dismal Lack of Transparency in Airline Overbooking Policies – Industry Called On to Clarify Handling Procedures & Compensation Details
An incident in 2017 involving an overbooking on a United Airlines flight, in which a passenger was removed violently from the aircraft raised global awareness of airline overbooking and related consumer protection. The Consumer Council conducted a...
- 2019.01.15
Significant Variation in the Accuracy of Smart Watch Fitness Data – Consumers Are Advised to Use the Data Only for Reference
Living a healthy lifestyle is crucial to stay fit, thus many consumers chose to wear smart watches and fitness bands to keep track of their daily activities and even calories burnt. However, in a test of smart watches and fitness tracking bands in...
- 2019.01.15
Test on Cookies and Sweet Pastries: All 58 Models Had High Sugar or High Fat Content, nearly 90% Contained Genotoxic Carcinogens, and 60% Had Nutrition Labelling Discrepancies
Cookies, egg rolls, almond puffs and sweet pastries are some of the top choices for gifts to celebrate the Chinese New Year, but choosing food products that are tasty and healthy requires more than just random shopping. A Consumer Council test on 58...
- 2018.12.31
The Opening of the Consumer Council Services Centre in Tsim Sha Tsui for Enhancing Consumer Complaints and Advice Services
The opening ceremony of the Consumer Council Services Centre in Tsim Sha Tsui (the Service Centre) was held today (29 December). Benefited from its prime geographical location and enhancement in facilities, this centre is optimized to provide...
- 2018.12.17
At Least 10 Fragrance Allergens Found in the 23 Perfumes Tested Read the Ingredient Labels to Reduce the Risk of Allergic Reactions
Perfumes, with their alluring scents and beautiful packaging, are a popular choice for both personal use and as gifts. The Consumer Council conducted safety tests on 55 perfumes models and found that each model contained at least 4 types of fragrance...