IT Technical Officer (Ref. ITTO)
Information Technology Division
1-year fixed-term contract
Requirements:
- A degree in Information Technology, Computer Engineering, or Computer Science or equivalent; ITIL certification preferred
- A minimum of six years of hands-on experience in networking, server infrastructure, virtual machine platforms, SAN, Linux servers, VPN, firewalls, cloud infrastructure, and Windows Server administration
- In-depth knowledge of Microsoft Cloud products is essential
- Working knowledge of VoIP phone systems, network, and internet security is preferred
- Hands-on experience in IT security, including the implementation, monitoring, and management of security measures to protect systems, networks, and data
- Experience with security frameworks and tools, such as SIEM, vulnerability assessment tools, and endpoint protection solutions is an advantage
- Strong communication and interpersonal skills with a good command of English and Chinese. Excellent analytical and problem-solving skills
Responsibilities:
- Provide daily support and maintenance for application systems and computer equipment. This includes identifying user problems and recommending solutions based on defined policies and procedures or recorded actions in helpdesk records
- Implement, monitor, and manage IT security measures to protect the Council’s systems, networks, and data from potential threats and breaches
- Conduct regular security assessments, including vulnerability scans, penetration tests, and risk analyses, and implement mitigation measures
- Ensure compliance with the Council’s IT security policies and regulatory requirements by maintaining and updating security documentation and protocols
- Conduct unit testing to ensure the accuracy of deliverables and meet project or system implementation specifications
- Prepare, assess, and review IT documentation, such as network diagrams, system equipment lists, and incident reports, accurately and promptly
- Assist in developing solutions for business systems to meet specifications for the Council’s approved requests for change and new development
- Provide daily support and maintenance for desktop PCs, Macintosh systems, network infrastructure, communication equipment and IT security
- Coordinate with end users and system vendors to maintain computer systems
Terms of Appointment & Fringe Benefits
Appointment will be offered on a 1-year fixed-term contract. Fringe benefits include paid leave, medical insurance and MPF.
Application forms are available on the Council’s website https://www.consumer.org.hk/. Interested applicants are invited to apply to the Director of Human Resources by sending the completed application form and a resume together with a cover letter explaining why they consider themselves suitable for the position by 3 March 2025. Applications should be sent by e-mail to recruit@consumer.org.hk. Candidates not invited for interview by the end of August 2025 may assume that their applications are unsuccessful.
The Consumer Council is an Equal Opportunity Employer.
Personal Information Collection Statement
- You must provide the personal data marked as mandatory in the application form. Otherwise, the Council may not be able to process your application.
- The personal data collected during the application process will be used for recruitment of the post, including assessing your application and contacting you, and other directly related purposes. For such purposes, we may disclose your personal data to consultancy firms engaged by the Council and members of an assessment panel to assist in the recruitment.
- Personal data of unsuccessful candidates will be retained for a maximum of 2 years from the closing date of application, thereafter the data will be destroyed.
- You have the right to request access to and correction of your personal data held by the Council, by submitting your request in writing to the Compliance and Administration Officer at 22/F, K. Wah Centre, 191 Java Road, North Point, Hong Kong. The Council may charge you a fee for the processing of such request.
Please refer to the Privacy Policy at https://www.consumer.org.hk/en/privacy-policy for more information on the Council’s privacy policies and practices.