Telecommunications Services Undermined by Unconscionable Sales and Contract Practices Industry Urged to Enhance Service and Reduce Disputes with a Customer-centric Approach
With the increasing integration of the internet and mobile communications into everyday life, whether at home, at work, or while travelling, consumer disputes related to telecommunications services have become more frequent. Over the past 2 years, the Consumer Council has received more than 3,000 complaints annually concerning these services. Reported cases included a salesperson suspected to have oversold an elderly customer into signing a long-term contract with multiple similar add-on...
