IKEA asks customers who have a KVIBY chest of drawers with date stamp 0817 or earlier to contact its Customer Service Hotline at 3125-0888 or the Customer Service Counter in IKEA stores, to receive a repair kit by post, free of charge. The kit comprises six drawer knobs and fixing screws.
[The date stamp appears on a label attached to the underside of the chest of drawers.]
The company has received customer reports that a glass drawer knob has broken either during assembly or in use, causing injury. The breakages are due to over tightening the screw fitting used to fix the drawer knob to the drawer front.
According to IKEA, all KVIBY chest of drawers produced with date stamp 0818 and onwards are supplied with the improved replacement fittings.
IKEA recommends all customers concerned to replace the KVIBY fittings.
For more information, please visit the company's web site www.ikea.com.hk, or contact its Customer Service Hotline at 3125-0888, or the Customer Service Counter in IKEA stores.