- 2025.02.10
Hong Kong was impacted by a host of economic factors in 2024, including the global economic slowdown, digital economy boom, northbound travel trend, as well as the resumption of the multiple-entry Individual Visit Scheme (IVS) for Shenzhen residents.
The overall number of complaints received by the Consumer Council has been on the rise for 3 consecutive years, with a total of 40,839 cases in 2024, a 20% year-on-year increase versus 2023. Among the complaint categories, “Food & Entertainment Services” has remained the top complaint category for 3 consecutive years.
For details: https://www.consumer.org.hk/en/press-release/p-2024-year-ender