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- 2019.10.15
Online Shopping Platforms Survey: Claims on Goods Return Not Guaranteed with Less than 50% Success Rate in Purchase Trials
With no restrictions in time and space; point-to-point delivery; unconditional goods return claims; and greater freedom than shopping in store, online shopping has become increasingly a way of life for many consumers. A Consumer Council survey with...
- 2019.10.15
Weak Protection in 4 Models of Child Car Seats Room for Improvement in Safety Design
Over 700 children were injured in traffic accidents when travelling in private cars between 2015 and 2018 in Hong Kong. According to the World Health Organization (WHO), for children aged 4 years or younger, using child car seats properly can cut...
- 2019.09.26
Dubious Sales Practices Inducing Over-indebtedness The Council Calls for Establishing New Sector-specific Regulator to Build a Fair and Transparent Money Lending Market
A booming consumer lending market in Hong Kong in the past decade has seen a significant twofold rise in licensed money lenders from 779 (in 2009) to 2,260 (August 2019), and similarly there was a substantial surge of over twofold in credit card...
- 2019.09.16
Is the Strike-through Price the Original Price? Improvement Needed on Confusing and Misleading Supermarket Price Reductions
Price reduction offers, often presented as “discount”, “special” or “concessionary” prices, are common marketing tools of supermarkets for sales promotion. A Consumer Council’s survey of 42 selected items at 4 major supermarket chains...
- 2019.09.16
Test on 15 Pillow Models: Variations in Support and Durability Prices Vary by 6.5 Times in 7 Best Performing Models
The choice of a suitable pillow is crucial for quality sleep in view of the hectic lives of city dwellers. A test conducted by the Consumer Council on 15 models of pillows has found significant variations in their support and durability, and their...
- 2019.09.16
Textbook Prices in Primary and Secondary Schools Surge More than the Inflation Rate with over a Fourfold Difference among Senior Secondary Forms
Expenditure on textbooks is a heavy burden for parents whenever their children commence a new school year. According to the Consumer Council’s 2019/20 annual textbook expenditure survey for primary and secondary schools, the average textbook...
- 2019.09.16
Vast Disparity on Return Rates and Associated Terms in 37 Annuity Plans - Beware of the Risk on Early Surrender of Policy and Foreign Currency
Financial products for retirement protection have been flourishing in view of the aging population. Annuity products and in particular the recent tax deductible Qualifying Deferred Annuity Policies (QDAP), certified by the Insurance Authority, have...
- 2019.09.06
Agreement Signed between Hong Kong Consumer Council and Consumers Association of Singapore for Joint Co-operation in Consumer Dispute Referral Mechanism
A Memorandum of Understanding (MoU) for collaboration on cross-border consumer disputes was signed today (September 6) between the Hong Kong Consumer Council (HKCC) and the Consumers Association of Singapore (CASE), with the establishment of an...