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- 2019.08.15
70% of Slime Toys Detected with Boron Exceeding Upper Migration Limit with the Worst Sample Exceeding the Limit by over 12 Times Beware of Microorganisms and Preservatives Harming Children's Health
Slime and putty toys have become popular amongst primary and secondary students in recent years and some products even claim to be able to relieve pressure. The Consumer Council conducted a test on 20 models of slime and putty toys to find that these...
- 2019.08.15
Charge Disputes Arising from Group and Ship Service Damage to Shipment Borne Solely by Consumers
In order to save shipping costs for online purchases, consumers often choose to group and ship the items they purchase from different online stores. The Consumer Council received 243 complaints last year alleging unclear shipping costs and additional...
- 2019.08.15
Substantial Price Variations in Funeral Services – Extremely Low Transparency on Services and Charges
Burial and funeral service charges are very expensive and often reach as high as tens of thousands dollars. Generally, consumers have only little idea about the rundown and details of the funeral services and are unable to assess whether the scope of...
- 2019.08.15
Test Reveals High Sodium in 60% of Vegetarian Meat Samples 1 Sample Detected Animal Genes Disparity in All Nutrition Labelling Requires Immediate Improvement
Vegetarian diet conjures up an image of pure light healthy food. However, a Consumer Council test on 35 prepackaged vegetarian meats has found various problems, including 60% of them belonging to “high sodium” food, and none fully complying with...
- 2019.08.01
The 19th Consumer Rights Reporting Awards: Assembling Media Power in Defence of Consumer Rights
The Consumer Rights Reporting Awards (CRRA), now in its 19th year, was first launched in 2001 by the Consumer Council in conjunction with the Hong Kong Journalists Association (HKJA) and the Hong Kong Press Photographers Association (HKPPA). This...
- 2019.07.15
Complaints about Drainage Clearance Services: Diverse Levels of Service Quality Overcharging and Difficult to Seek Redress
Many consumers search online or use other channels to find drainage clearance services when they come across clogged drain and leakage in the bathroom as urgent action is required to tackle the problem. However, complaints lodged with the Consumer...
- 2019.07.15
Consuming 6 Throat Lozenges a Day May Take up to 50% of Sugar Limit Some Contain Drug Ingredients – Use with Care
There are wide varieties of throat lozenges in the market, claiming to kill germs and bring relief to throat itchiness and pain. The popularity of these products is evident from their availability in a wide range of retail outlets, including...
- 2019.07.15
Price Increase in Nearly 95% of Primary and Secondary Textbooks Average Increase of 3.6 % – Higher than the Inflation Rate
Purchasing a full set of textbooks for a student may cost as much as several thousand dollars and parents are therefore very concerned about textbook price hikes every year. Primary and secondary textbook prices have been on the rise for the past 4...