Items per page
- 2017.03.15
Flue Gas Carbon Monoxide Content of 3 Gas Stoves Exceeds Standard Most Samples Fail to Meet Claimed Heating Power
Testing conducted by the Consumer Council on 18 models of gas stoves found that the calculated carbon monoxide content of flue gas in 3 models, while in use, exceeded the maximum limit stipulated under the Domestic Gas Appliances Basic Safety...
- 2017.03.15
Quality of Cooking Utensils Falls Short of Expectations Do Not Trust Salespersons' Claims Too Readily on Product Efficacy
Consumers have become more and more dainty about eating. Apart from food ingredients, they are particular about cooking utensils for which they even spend thousands of dollars. However, it is possible that the efficacy and quality of what they...
- 2017.03.15
Sodium Intake per Serving of Nearly Half Meal-on-one-plate Dishes Exceeds Daily Limit
Meal-on-one-plate dishes are popular dining choices for Hong Kong people. They come in large portions, with a great variety of choices, at affordable prices. The Consumer Council, in collaboration with the Centre for Food Safety, conducted tests...
- 2017.02.15
Major Difference Found in Mobile Network Charges and Speed Select Cut-over Date Carefully to Avoid Termination Penalty
Using a mobile phone has turned to be a part of our lives. Mobile network service providers offer premium plans from time to time, to attract consumers to port their mobile numbers to other service providers, once their contract term is up. The...
- 2017.02.15
Over Half of Body Lotions Labelled with Potential Allergens Examine Labelling Closely when Making Purchases
Body lotions are among the most commonly-used skin care products. Applying them appropriately, not only helps maintaining skin hydration, but also help reducing skin allergies and reoccurrence of eczema. If, however, consumers inadvertently use...
- 2017.02.15
Robot Vacuum Cleaners are Varied in Cleaning Performance Be Mindful on Cost of Replacement Parts
House cleaning is time-consuming and weary. In recent years, many robot vacuum cleaners have been introduced to the market. The robot vacuum cleaners are advertised that after activation, they would navigate over the floor and vacuum...
- 2017.02.15
Varied Quality in Door-to-door Repair Services Trusting Service Pledge on Websites Too Readily Could Cause Losses
The Consumer Council received over 2,300 complaints relating to maintenance and repair issues last year, up 15% year-on-year, accounting for about 10% of overall complaints. In the event of sudden break-down of household appliances, consumers look...
- 2017.01.25
Malpractices Exacerbate Certain Trades despite Downward Trend in Overall Complaints Problems with Online Shopping Persist and Do Not Overlook Risks of Pre-payment Consumption
The Consumer Council received 25,098 consumer complaints in 2016, a drop of 8% from the 27,378 cases during 2015. Complaints about services accounted for 55% and the remaining 45% related to goods. Since the Trade Descriptions (Unfair Trade...